Practice 12

Consumer Law

Protecting consumers against unfair terms and misleading advertising, and securing contracts for the sale of goods and services.

Law No. 31.08 on consumer protection measures in Morocco strictly governs sales and service relationships, providing essential safeguards against abuses of economic power.

1. Unfair terms & advertising

Identification and annulment of unfair contract terms creating a significant imbalance.
Disputes concerning false advertising or misleading commercial practices.
Compliance of standard-form contracts drafted by professionals.

2. Distance selling & e-commerce

Rules on the right of withdrawal (statutory period of at least 7 days in Morocco).
Legal compliance of e-commerce websites (terms of sale, legal notices, information on prices and delivery).
Disputes over defective or non-compliant deliveries.

3. Consumer credit

Framework for consumer credit and mortgage loan agreements. The office acts in disputes over rate calculation and late-payment penalties, or to suspend repayments during temporary difficulties (grace period).

Consumer Law

Restoring contractual balance between consumers and professionals

The office ensures the strict application of Law No. 31.08 to protect your economic interests.

Request a consultation +212 661 66 22 52